We hope the below cover the main things you need. If not, send us an email. Contact details can be found on the Contact Us page of this website.
Who can I contact in case of a problem?
The best person to speak to or email is us.....the local booking office in the destination where you are travelling. Our name, address and telephone number, plus email, can be found on the Contact Us page of this web site.
Sometimes when I book I get instant confirmation, whereas other times I get a message that your office will confirm within 24 hours. Why is this?
When the accommodation provider or tour provider has given us inventory (i.e. when they have assigned us empty rooms or tour places for us to sell in advance) we store this in our database and when a request comes in from the traveller we can give instant confirmation. If we don't have this inventory in our database, we need to call the hotel or tour company to tell them we have your inquiry and to check to see if they have a room or tour place free. This is where it takes a little time - up to 24 hours - to respond.